Refund Policy

Return & Refund Policy


At Revimora, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy

Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.

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Returns

  • You have 30 days from delivery to request a return.

  • Items must in their original condition.

  • Proof of purchase (order number or receipt) is required.

Refunds

  • After we receive and inspect your return, we’ll email you an approval or rejection.

  • Approved refunds are issued to your original payment method within 5–10 business days.

Exchanges

  • If your item arrived defective or damaged, we’ll replace it at no cost.

  • Request an exchange within 30 days of delivery.

Return Shipping

  • Customers are responsible for return shipping unless the item arrived defective or incorrect.

  • Use a trackable service to ensure safe delivery.

How to Start a Return

Email hello@revimora.com with your order number and reason for return.
We’ll reply with step-by-step instructions.

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Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. 

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.